Frequently Asked Questions
Everything you need to know about your curly hair journey with Bounce Curl.
Are Bounce Curl products suitable for all hair types?
While our products are specifically formulated for wavy, curly, and coily textures, we offer different lines ranging from light moisture to deep conditioning to suit various porosity levels.
Do your products contain sulfates, silicones, or parabens?
No, all Bounce Curl products are free from harsh sulfates, silicones, and parabens. We focus on clean, high-quality ingredients that promote long-term hair health.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on most products. If you are not satisfied with your purchase, please contact our support team to initiate a return for a refund or store credit.
Are your products vegan and cruelty-free?
Yes, Bounce Curl is a cruelty-free brand. Most of our products are vegan, though we recommend checking the specific ingredient list on the product page for details.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your delivery status.